Each resident will undergo a full assessment with a social worker and will be introduced to the Healing Wings Programme in a thorough orientation session. In this orientation session, the full process ahead will be explained and the resident will be introduced to his/her individual counselor.

Assessments are conducted by a multi-disciplinary team and individual counselors, with the focus being on assisting the resident in developing treatment goals. Parents/caregivers will receive a written progress report every 3 months and are encouraged to contact the resident counselor directly on a regular basis.